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Customer Service: Privacy Policy

Our Commitment To Privacy

Gary’s Wine and Marketplace (“Gary’s”) considers your privacy to be very important. To better protect your privacy we provide this privacy statement notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.  

By visiting this web site you accept the policies and practices described in this Privacy Statement.   

Gary’s reserves the right to make changes to this notice by posting such changes on this web site. Changes are effective immediately upon posting unless a different effective date is stated.  This notice applies to all information collected or submitted on the Gary’s website.

The Information We Collect and How We Use It

Required information.  There are pages on this site where we request specific information about you, in order to register you for membership on the site, process your orders, fulfill your requests for information, and to communicate with you about past orders and to keep your knowledge about our products and services current.  The types of personal information collected at these pages include but are not limited to:

•    Name
•    Billing Address
•    Shipping Address
•    Email Address
•    Phone / Fax numbers
•    Credit/Debit Card Information
•    Optional Demographic Information
•    Age Group
•    Earning Bracket
•    Gender
•    Organizational affiliation
•    Your preference regarding future receipt of product information e-mail messages from Gary’s
•    Product feedback.

On some pages, we may request that you submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

•    Name
•    Address
•    Phone Number  

Whenever we require information from you, it is our policy to collect and save such information so that we do not need to ask you for it repeatedly. You can choose not to provide certain information, but then you might not be able to take advantage of some of the features in this web site.  

Registration.  You can register for an account or club membership on our website so that we can store your contact information and other preferences so that you will not need to retype this data the next time you access our website.  Note that you can purchase items using our Shopping Cart on the website without formally registering on the site.  Certain sections of the website, however, do require you to register and complete the registration form in order to take advantage of particular site features.  

In addition, the registration form gives you the opportunity to receive e-mail messages from us containing Gary’s catalog information as well as updates on our new products and services.  The information you submit on our website, however, will not be used for this purpose unless you agree to this on the registration form.  When you register for membership on the site, we provide you with the opportunity to “opt out” of receiving any catalog, product, service or other informational emails from Gary’s.  If you choose to “opt out”, we will only use your return email addresses to answer your email messages that we receive, and to provide necessary status information regarding your orders or your membership. Such addresses are not used for any other purpose and are not shared with outside parties.  

Orders.  We use the information you provide about yourself during registration to complete your orders for our products when using the website Shopping Cart. We do not share this information with outside parties except to the extent necessary to complete your order.  We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Requests for Information.  We may invite members or non-members to submit e-mail or other requests for information.  Any such requests for information are kept confidential.  We do not share this information with outside parties except to the extent necessary to respond to your requests.

Optional Information supplied voluntarily.  From time to time, we may invite you to participate in voluntary surveys or otherwise supply additional optional information.  Responding to these requests is completely voluntary and is your choice.  We collect and analyze information voluntarily supplied via surveys or otherwise in order to track and improve service to our customers and potential customers, for internal marketing purposes, and for any additional purposes indicated in the request for information.

We may use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.  We also use this demographic information in evaluating new products that may be made available from Gary’s.

Automatic collection of information.  Like many web sites, our site may periodically utilize a technology called "cookies" to improve your experience in using the site, as well as our efficiency in filling your orders.   A cookie is a small data file that a web server can deliver to your browser, which is then stored on your computer's hard drive. Cookies are designed to permit us to provide better or more personalized service when you are visiting our site, and can also identify web sites visited between visits to our site.  
You can set your browser to notify you when you receive a cookie, providing you with as much control as you wish as to the decision to accept/reject the cookie, and deletion of the cookie upon leaving our web site.  However, please note that if your browser does not accept cookies, you may not be able to proceed through Gary’s on-line Shopping Cart check out process. If this is the case, you may place your order through our direct sales department at 1-888-99-GARYS, Monday through Friday, 9:00 a.m. to 6:00 p.m., Eastern Standard Time.  Please refer to your browser's help information for details on setting cookie notification services.   

We may also track computer source information from which people contact us such as Internet domains and IP addresses.  We may, from time-to-time, gather information concerning the "referring" domain that was visited prior to viewing our site, and the "destination" domain that may be visited after leaving our site.  Information automatically collected is used to identify and analyze the trends and statistics of visits to our web site and to make our web site more responsive to the needs and interests of our customers.

Links to Third Parties’ Sites

This web site may contain links to other third party organizations' web sites.   Please note that Gary’s is not responsible for the privacy policy, practices or content of such web sites.  Our links to third party web sites does not imply any endorsement of the material or information on such other sites. Users are encouraged to review the privacy policy of each linked site before sharing personal information on such sites.

Disclosure of Information

Information about our customers is important to our business, and we are not in the business of selling it to others.  There may be times when we will need to disclose your information to our providers, contractors or distributors for the purpose of fulfilling an order for products and services requested by you, or otherwise processing transactions and related information.  Before doing so, we will require the organizations receiving such information to commit to the same level of protection for your information as is provided in this Privacy Statement.   We will not knowingly distribute your name, address or other information you provide outside of the Gary’s family of affiliates, or publicize the fact that you submitted information to us, unless we ask your permission or notify you beforehand, or we are required to do so by law or government order.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to those described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Although our general policy is that we do not disclose information that you provide to us, we do reserve the right to access, preserve and disclose any submitted information or otherwise use information we have received about you: (1) in response to subpoenas, court orders, legal process or when otherwise required by law; (2) to establish, protect, or exercise our legal rights or defend any legal claims; (3) to protect our rights and property; (4) if we believe it is necessary in order to investigate, prevent or take action regarding unauthorized distribution of intellectual property, illegal activities, fraud or situations involving potential threats to the safety of any person; (5) to resolve disputes or to investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we consider it necessary to do so to maintain service and improve our website, products and services. Specifically, we may use information such as your IP address to help diagnose problems with our server, to manage our website or to enhance our website based on usage data.

Choice and Consent

By providing personal and business information on our registration form and by accepting any cookies provided by Gary’s, you consent to our collection and use of information in accordance with this Privacy Statement.  If you do not agree to the provisions of this Privacy Statement, you can refuse to register, refuse to accept cookies, or refuse to volunteer optional information.  

Our Commitment To Data Security

It is not possible for web sites to achieve perfect security.  We do, however, take commercially reasonable physical, electronic, and managerial precautions using widely accepted methods to safeguard the security of your information against inadvertent disclosure to unauthorized persons.  Security controls may include standard 128-bit SSL (Secure Socket Layers) to protect the security of information transmitted directly through this website.  As is generally the case, this protection does not extend to Internet e-mail messages sent outside this website directly to and from individual e-mail addresses.

Our Commitment To Children's Privacy

Protecting the privacy of the young is especially important and we share the view that children's use of the Internet and e-mail requires special consideration regarding privacy and information protection.  Our site does not generally feature information and services of interest to children or anyone under the age of 21.   We do not knowingly collect any information from any minors, and we comply with all applicable federal and state privacy laws including the Children's Online Privacy Protection Act (COPPA) and the associated Federal Trade Commission (FTC) rules for collecting personal information from minors.

Access to your information

You can access all your personally identifiable information that we collect online and maintain through your “My Account” page.  We use this method to allow you to correct, amend or delete any inaccurate entries, and to better maintain and safeguard your information.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-888-99-GARYS or send an email at