1-888-99-GARYSSign Up by EmailFacebookTwitterRSS FeedBlogspotYouTube





  Home | About | Customer Service | SIGN IN | LOG OUT | My Account | New Customer? | ORDER STATUS | 20% Case Discount: How It Works  

Customer Service: Shipping Policy

What states do you ship to? And do you ship internationally?

We currently ship to 37 states and the District of Columbia. We ship to AL, AR, AZ, CA, CO, CT, DC, DE, FL, IA,  ID, IL, KS, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, RI, SC, SD, VA, VT, WV, and WI. If your state is not listed, it  is because shipping wine to your state is prohibited either by your state's  laws or by the laws of New Jersey. Regulations  concerning the shipment of wine have been changing often lately - if we cannot  ship to you now, please check back periodically, because it is possible that  the laws will have changed. We do not ship internationally.
 

Do you have any minimums on orders for delivery?

There are no minimums for either shipping, picking up or local delivery; however local delivery orders less than $100 are subject to a $5 delivery charge - orders $100 or more will be delivered locally for free.


What is your local delivery area?

We offer local delivery to the following areas: Basking Ridge, Bedminster, Berkeley Heights, Bernards Township, Bernardsville, Brookside, Caldwell, Cedar Grove, Cedar Knolls, Chatham, Convent Station, East Hanover, Fairfield, Far Hills, Florham Park, Gillette, Gladstone, Green Village, Hanover, Liberty Corner, Lincoln Park, Little Falls, Livingston, Madison, Mendham, Meyersville, Millington, Morris Township, Morristown, New Providence, New Vernon, North Caldwell, Peapack, Pequannock, Pompton Lakes, Randolph, Riverdale, Short Hills, Stirling, Summit, Totowa, Wayne, West Caldwell, West Patterson and Whippany.


Are shipments insured?

Insurance is included in the shipping cost.


When can I expect shipment?

We make every effort to process your order as quickly as possible. Most orders ship within 24 hours. Our default shipping method is FedEx Ground. For orders shipping to the New York Tri-State area please allow 1-3 business days for delivery, for the Midwest please allow 3-5 business days, and for the West Coast 5-7 business days.


What is your summer shipping policy?

Gary's Wine & Marketplace is committed to ensuring that our customers receive a quality product; this is of the utmost importance to us.

With regards to wine, excessive exposure to heat can seriously damage the quality of the wine, a particular concern during the hot summer months.  

As such, please note that any orders placed online may be held temporarily due to high temperatures:


-We will not ship any wine when forecasted temperatures are <b>above 80 degrees</b> in our area or the destination of the order.

-We will hold the order in our temperature controlled storage facility at no additional cost to you until it is safe to ship.

- If you wish to expedite shipping because it is time sensitive, please contact us at 1-888-99-GARYS and we will work with you to discuss the possible options.


We apologize for any inconvenience, but this is the best way to ensure that you receive quality wine every time.


What should I do if no one is available to sign for my shipment, or if the person isn't of legal age?

Many customers choose to have their order sent to their work address so that an adult is present to sign for it. If an order is sent to a home address and an adult is not present, FedEx will try to deliver twice more on consecutive business days. FedEx will furnish their telephone number on the door tags they leave so that the customer can call to arrange pick up of their package at the local FedEx facility if they like. FedEx will hold packages for five days if a customer tells them that they are coming to pick up their package. If the customer does not contact FedEx, or if the package is not picked up within the five day window, FedEx will return the package to us. We will need to charge shipping again for re-shipping packages.


How can I track my order?

The Order Fulfillment email will contain your FedEx tracking number, which you can enter at FedEx.com to track your package. If you have further questions feel free to contact us at 888-99-GARYS (888-994-2797).